07. Resources & Troubleshooting

Resources & Troubleshooting

To learn more check out the following resources.

Zoom Instructor Tutorial 

• Videos, job aids and instructions: Zoom’s Help Centre
• Articles and other resources: Zoom Blog
• More assistance on getting started go to: Getting Started – Zoom
• Additional help check out: Troubleshoot Zoom
• Troubleshooting technology problems check out: Technology Support Protocols from Mount Holyoke College (PDF with permission)

Hardware, Software & System Requirements:

• Setup & Configuration
• Hardware Guides 

 

Class Planning & Active Engagement

• Review: Online Event (Meeting) Best Practices – A Zoom Success Guide (PDF)
  Download this PDF and review: Pre-Event Best Practices; Live-Event Best Practices and Post-Event Best Practices
• View: Getting Started with Zoom
  This recorded 30-minute training session with live Q and A will provide a high-level tour of Zoom and cover the basics you need to get up and running.
• View: Zoom User Training
  Check out this recorded 60-minute video with live Q and A will review features applicable to Zoom Meetings, using the Zoom Client software along with scheduling and hosting your meetings.

 

Audio, Video & Screen-Sharing

Video:

• Zoom Video Communications Technical Support
• My Video/Camera Isn’t Working, Now What! – If a camera is not showing up in the options list in settings or it is selected and not showing any video follow the steps in this article.

Audio:

• Where are My Audio Settings for iOS?
• How do I fix Audio Echo in a Meeting?
• How do I Enable Stereo Audio?
• How do I Preserve Original Sound?
• Audio Echo Elimination with Proximity Detection

 

Zoom Meetings

• How Do I Host A Video Meeting?
• How Do I Test Prior to Joining a Meeting?

Connecting:

• Issue trying to connect to Zoom’s web service when Joining A Meeting
• Connectivity issues connecting to Zoom’s servers  When Joining A Meeting

Browser:

• Meeting Won’t Launch from Google Chrome
• Firefox opening multiple tabs when joining a meeting
• Cannot Continue. The Application is Improperly Formatted (Internet Explorer)

Recording:

• Recover a Deleted Cloud Recording
• Local Recording Fails To Convert
• Windows 7 Media Player Cannot Play Recording